COVID-19 Helpful Links

Covid-19 Financial Support

Employment Insurance

On September 29, 2020 the Canadian Emergency Response Benefit (CERB) payments ended. If you were receiving financial support from the CERB and still need assistance please follow this link to learn more about Employment Insurance Benefits (EI). 

Canada Emergency Response Benefit

The Canada Emergency Response Benefit (CERB) ended September 28, 2020. Please see our link to Employment Insurance Benefits (EI) for information on EI assistance. 

Information & Application for Emergency Assistance

If you are in an emergency situation and you live in Ontario, you might be eligible for emergency assistance.

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Covid-19 Support For Families & Individuals

Kids Help Phone

Kids Help Phone is always there for you. No matter what you want to talk about, we’re here to listen. No judgment, totally private, 24/7. 

Call a counsellor: 1-800-668-6868

Family and Children's Services of the Waterloo Region

Support for families and children still continues. 

If any community member or professional has concerns about the safety and/or well-being of a
child or youth under 18, please contact 519-576-0540.

The offices at 65 Hanson (The Family Centre) and 168 Hespeler Road in Cambridge are closed to


The main office at 200 Ardelt is screening all potential visitors as well as staff.
If you need to visit the office, please call ahead (519-576-0540) to make an appointment.

Front Door

Access to child and youth mental health services.

Phone: 519-749-2932

Pandemic Clinical Resources and Supports – Older Adults Living With Complexity

This information has been compiled to support the continued delivery of care to older adults living with complex health conditions (e.g. frailty), during the current COVID-19 pandemic. 

Parenting Now

Parenting Now can connect with you about your parenting needs and questions. During this time please do reach out with your questions and concerns. Browse through parenting articles, tips and strategies and stories.

Rogers Internet $9.99 per month + tax

The initiative is designed to connect low-income families to the Internet through the Government of Canada's Connected for Success program.

If you do not have access to internet and would like access please contact Rogers.

Please note you must of of limited income to receive access. 

The number is: 1-866-689-0758

The Bright Spot

For older adults to meet new people, exercise, enjoy activities, and trying new ones — all from the comfort and safety of your home.

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Local Information & Support


A resource to help you find programs and services in your community.

Emergency Pet Food Bank - Kitchener Humane Society

The Kitchener Humane Society will be offering  a temporary Emergency Pet Food Bank  which will offer: pet food, small animal bedding and cat litter.


Kitchener Pet Food Bank location: 55 Franklin St. S. Kitchener

Call :226-220-7885

Explore Waterloo Region

If you are wondering what business are open during this time please visit the Explore Waterloo Region website.

Here 24/7

Is available 24 hours a day to provide you with crisis intervention, addictions/mental health assessments and brief support functions. 

Call: 1 844 437 3247 (HERE247)

Here 4 Help - CMHA

Useful tools and techniques to help manage during the COVID-19 pandemic.

Lumino Health

A free online health care offering you resources.

You can: 

  • Find and book appointments with health-care providers, in person and virtually

  • Access articles with advice from experts

  • Discover the latest health apps, products, and services.

Region of Waterloo - Coordinated COVID-19 Response Newsletter

A local guide to information and resources during the COVID-19 Pandemic.

Region of Waterloo Public Health

Providing you with local public health information and updates.

Religous & Spiritual Supports During Covid-19

Many religious and spiritual supports are offering online services during the Covid-19 Pandemic. This link will provide you with a list of online offerings.

Volunteer Action Centre

If you are interested in volunteering during the COVID-19 Pandemic please visit the Volunteer Action Centre website for current opportunities.

Wellbeing Waterloo

Wellbeing Waterloo Region is a community-led collaborative where members work together across sectors to improve the wellbeing of residents in Waterloo Region.

Woolwich Recreation Centre - Stay Home and Stay Active

Activities brought to you by our local recreation staff in Woolwich Township!

Woolwich Township Municipal Website

Woolwich Township municipal website. Please visit the Township website for up-to-date information for Woolwich Township.

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General COVID-19 Info

Telehealth Ontario

Telehealth Ontario is a free, confidential service you can call to get health advice or information. A Registered Nurse will take your call 24 hours a day, seven days a week.

Telehealth Ontario is only offered over the phone.

World Health Orgnaization (WHO)

The World Health Organization can provide you with update on the COVID-19 Pandemic.

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​​Call us:

WCS Info Centre: 1-519-669-5139

Toll Free Number  1-800-661-7918

Thrift Shop: 1-519-669-1129

Youth Centre: 1-519-669-3539

Low-German: 1-519-669-9323

​​WCS Info Centre Hours:

Monday- Friday: 9:00 a.m. - 5:00 p.m.

Saturday/Sunday: Closed

Find us: 

WCS Info Centre

5 Memorial Ave.

Elmira, ON N3B 2P8 

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