top of page

COVID-19 Helpful Links

 Financial Help

Employment Insurance

On September 29, 2020 the Canadian Emergency Response Benefit (CERB) payments ended. If you were receiving financial support from the CERB and still need assistance please follow this link to learn more about Employment Insurance Benefits (EI). 

Canada Emergency Response Benefit

The Canada Emergency Response Benefit (CERB) ended September 28, 2020. Please see our link to Employment Insurance Benefits (EI) for information on EI assistance. 

Information & Application for Emergency Assistance

If you are in an emergency situation and you live in Ontario, you might be eligible for emergency assistance.

Please reload

Covid-19 Support For Families & Individuals

Woolwich Residents Fund 

The 'Woolwich Residents Support Fund' is a one-time financial support offered to individuals in need. However, this fund will continue to address ongoing needs experienced by Woolwich residents long after the COVID-19 pandemic has ended.

Canada's Economic Response Plan

Information on financial relief programs offered for Canadians and businesses affected by the Covid-19 pandemic. This includes: Employment Insurance, the Canada Recovery Benefit, Canada Recovery Sickness Benefit, Canada Recovery Caregiving Benefit, Mortage Payment Deferral program, Canada Emergency Wage Subsidy and much more.

Support For Families 

Children & Youth Planning Table 

The Children and Youth Planning Table have compiled a list of Covid resources for children, youth and their families.

Kids Help Phone

Kids Help Phone is always there for you. No matter what you want to talk about, we’re here to listen. No judgment, totally private, 24/7. 

Call a counsellor: 1-800-668-6868

Family & Children's Services Waterloo Region

Support for families and children still continues. 

If any community member or professional has concerns about the safety and/or well-being of achild or youth under 18, please contact 519-576-0540.


The offices at 65 Hanson (The Family Centre) and 168 Hespeler Road in Cambridge are closed to visitors. The main office at 200 Ardelt is screening all potential visitors as well as staff. If you need to visit their office, please call ahead (519-576-0540) to make an appointment.

Front Door 

Kids Help Phone is always there for you. No matter what you want to talk about, we’re here to listen. No judgment, totally private, 24/7. 

Call a counsellor: 1-800-668-6868

Parenting Now

Parenting Now can connect with you about your parenting needs and questions. During this time please do reach out with your questions and concerns. Browse through parenting articles, tips and strategies and stories.

Support For Adults


A resource to help you find programs and services in your community.

Emergency Pet Food Bank - Kitchener Humane Society

The Kitchener Humane Society will be offering  a temporary Emergency Pet Food Bank  which will offer: pet food, small animal bedding and cat litter.


Kitchener Pet Food Bank location: 55 Franklin St. S. Kitchener

Call :226-220-7885

Learn More

Explore Waterloo Region

If you are wondering what business are open during this time please visit the Explore Waterloo Region website.

Here 24/7

Is available 24 hours a day to provide you with crisis intervention, addictions/mental health assessments and brief support functions. 

Call: 1 844 437 3247 (HERE247)

Here 4 Help - CMHA

Useful tools and techniques to help manage during the COVID-19 pandemic.

Lumino Health

A free online health care offering you resources.

You can: 

  • Find and book appointments with health-care providers, in person and virtually

  • Access articles with advice from experts

  • Discover the latest health apps, products, and services.

Pandemic Clinical Resources and Supports – Older Adults Living With Complexity

This information has been compiled to support the continued delivery of care to older adults living with complex health conditions (e.g. frailty), during the current COVID-19 pandemic. 

Region of Waterloo - Coordinated COVID-19 Response Newsletter

A local guide to information and resources during the COVID-19 Pandemic.

Region of Waterloo Public Health

Providing you with local public health information and updates.

Religous & Spiritual Supports During Covid-19

Many religious and spiritual supports are offering online services during the Covid-19 Pandemic. This link will provide you with a list of online offerings.

Safe Voluntary Isolation Sites

The isolation site is a safe place for people to stay to help them rest and recover, and to reduce the spread of COVID-19 within their home and in the community. There are no costs for people to stay at the site. The site is private and welcoming, with many comforts of home. People who use the isolation site will have a private hotel room with Wi-Fi, a computer to borrow, a TV, telephone, small fridge, three meals daily, and coffee machine.

People are eligible to use the isolation site if they:

-  Need to isolate to protect themselves or others from COVID-19; AND

-  Cannot safely isolate in their own home; AND

-  Are a resident of the Region of Waterloo; AND

-  Do not need onsite medical support.

Follow the link if you would like to apply.

The Bright Spot

For older adults to meet new people, exercise, enjoy activities, and trying new ones — all from the comfort and safety of your home.

The Volunteer Action Centre 

If you are interested in volunteering during the COVID-19 Pandemic please visit the Volunteer Action Centre website for current opportunities.

Wellbeing Waterloo Region

Wellbeing Waterloo Region is a community-led collaborative where members work together across sectors to improve the wellbeing of residents in Waterloo Region

Woolwich Recreation Centre - Stay Home and Stay Active

Activities brought to you by our local recreation staff in Woolwich Township!

Woolwich Township Municipal Website

Woolwich Township municipal website. Please visit the Township website for up-to-date information for Woolwich Township.

Local Information and Support 

Telehealth Ontario

Telehealth Ontario is a free, confidential service you can call to get health advice or information. A Registered Nurse will take your call 24 hours a day, seven days a week.

  • Toll-free: 1-866-797-0000

  • Toll-free TTY: 1-866-797-0007

Telehealth Ontario is only offered over the phone.

World Health Organization (WHO)

bottom of page